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Two people get into a car accident. Who has to pay?
Liability, otherwise known as at-fault insurance, means that the person at fault in a car accident has to pay for the other party’s injuries and property damages. In no-fault states, they’re only on the hook for the victim’s property damage; each party’s insurance provider covers their own injuries. In this article, we’ll compare and contrast liability and no-fault auto insurance, give a brief history of these rules, and explain the nitty-gritty of each system, from serious injury thresholds to negligence laws.
If you get into a car accident in a no-fault state like Florida (otherwise known as a liability state), your experience will be very different from an accident in an at-fault state like Alabama.
Wondering if you live in a no-fault state or an at-fault state? Check out your state’s fault system below.
State | Fault system |
---|---|
Alabama | At fault |
Alaska | At fault |
Arizona | At fault |
Arkansas | At fault |
California | At fault |
Colorado | At fault |
Connecticut | At fault |
Delaware | No fault |
District of Columbia | No fault |
Florida | No fault |
Georgia | At fault |
Hawaii | No fault |
Idaho | At fault |
Illinois | At fault |
Indiana | At fault |
Iowa | At fault |
Kansas | No fault |
Kentucky | Optional |
Louisiana | At fault |
Maine | At fault |
Maryland | At fault |
Massachusetts | No fault |
Michigan | No fault |
Minnesota | No fault |
Mississippi | At fault |
Missouri | At fault |
Montana | At fault |
Nebraska | At fault |
Nevada | At fault |
New Hampshire | At fault |
New Jersey | Optional |
New Mexico | At fault |
New York | No fault |
North Carolina | At fault |
North Dakota | No fault |
Ohio | At fault |
Oklahoma | At fault |
Oregon | At fault |
Pennsylvania | Optional |
Rhode Island | At fault |
South Carolina | At fault |
South Dakota | At fault |
Tennessee | At fault |
Texas | At fault |
Utah | No fault |
Vermont | At fault |
Virginia | At fault |
Washington | At fault |
West Virginia | At fault |
Wisconsin | At fault |
Wyoming | At fault2 |
When the U.S. auto insurance industry began, all states had at-fault insurance systems. However, many people were unsatisfied with their insurance coverage, as the process of determining who was at fault in a car accident was lengthy and expensive. As a result, some states introduced no-fault legislation.
Here’s a brief history of no-fault auto insurance systems.
Although “no fault” sounds like a positive term, it actually leads to higher costs for the policyholder. But let’s start with the good.
Property damage only: If you’re at fault in an auto accident, you’ll appreciate only having to cover the other party’s property damages, not their bodily injuries.
Fewer lawsuits: Since victims in no-fault states can only sue for noneconomic damages, there are fewer lawsuits in no-fault states.
Better claims process: When insurance companies don’t have to determine fault, it makes the claims process shorter. [Learn more about insurance claims and how the process works.]
Higher costs: When it comes to the bottom line, auto insurance costs more in no-fault states than in at-fault states. Policyholders in no-fault states pay 5 percent more than the rest of the country for auto insurance, whereas people in no-fault states pay 3 percent less than the national average.
Noneconomic damages include anxiety, pain, and suffering.
State insurance laws | Average yearly spending on car insurance in 2018 | Percentage higher than national average (rounded to nearest whole number) |
---|---|---|
At fault | $964.11 | -3% |
No fault | $1,055.43 | 5% |
Optional | $1,104.58 | 10%4 |
The first step in filing a claim is looking up your insurance provider’s and the other party’s provider’s contact information. For your convenience, we’ve provided it below.
Auto insurance providers A-Z | Email address | Phone number | Mailing address | URL |
---|---|---|---|---|
21st Century | claims documents@ farmersinsurance .com |
888-244-6163 | P.O. Box 268994
Oklahoma City, OK 73126-8994 Medical/PIP documents involving FL, NJ, NY: Medical/PIP documents involving all other states: P.O. Box 268993 |
www.21st.com/ contact-21st-century- insurance.htm |
AAA | None | Enter ZIP code to find claims number:
www.aaa.com/stop/ |
The Auto Club Group Claim Department
P.O. Box 9001 Royal Oak, MI 48068-9826 |
www.aaa.com/stop/ |
AARP | None | 800-243-6860 | The Hartford
P.O. Box 14219 Lexington, KY 40512 |
https://www. thehartford.com/aarp/ car-insurance/how-to- file-claim |
Allstate | None | 800-255-7828 | Allstate Insurance Company
P.O. Box 660636 Dallas, TX 75266 |
www.allstate.com/ auto-insurance/ auto-claims-info.aspx |
Amica | None | 800-242-6422 | Amica Scan Center
P.O. Box 9690 Providence, RI 02940-9690 |
www.amica.com/ en/customer-service/ contact-us.html |
Autopom | info@autopom.com | 800-654-8455 | Autopom Office
22651 Lambert St., Suite 102 Lake Forest, CA 92630 |
www.extended-vehicle- warranty.com/ mercury-insurance-claim/ |
Bristol West | None | 800-274-7865 | Bristol West Claims Service
P.O. Box 258806 Oklahoma City, OK 73125-8806 |
www.bristolwest.com/ home/claims |
Carchex | None | 877-227-2439 | Carchex
118 Shawan Road, Suite 210 Baltimore, MD 21030 |
www.carchex.com/ auto-warranty/ how-to-file-a-claim/ |
Carshield | ClaimsDocs@ american autoshield.com |
800-531-1925 | 1597 Cole Blvd., Suite 200
Lakewood, CO 80401-3418 |
https:// americanautoshield.com/ report-a-claim/ |
Clearcover | None | 855-444-1875 | None | https:// clearcover.com/ claims/ |
Concord | None | Maine: 800-482-7443
Massachusetts: 800-422-5246 New Hampshire: 800-888-6050 Vermont: 800-660-3838 |
Concord Corporate Office
4 Bouton St. Concord, NH 03301 |
www.concord groupinsurance.com /claims/ report-a-claim |
Dairyland | None | 800-334-0090 | None | www.dairyland insurance.com/ auto/claims |
Direct | None | 800-403-1077 | Direct Auto Insurance Claims Department
P.O. Box 1623 Winston Salem, NC 27102 |
www.directauto.com/ claims/make-a-claim |
Endurance | None | 877-414-0134 | Endurance Corporate Headquarters
400 Skokie Blvd., Suite 105 Northbrook, IL 60062 |
www.endurance warranty.com/learning- center/company-resources /best-practices- for-filing-a-claim- with-endurance-warranty/ |
Erie | None | 800-367-3743 | Erie Branch Claims Office
P.O. Box 13002 Erie, PA 16514-3002 |
www.erieinsurance.com /support-center/ claims/auto |
Esurance | None | 800-378-7262 | Esurance Customer Service
P.O. Box 5250 Sioux Falls, SD 57117-5258 |
www.esurance.com/ file-a-claim-online |
Farmers | None | 800-435-7764 | Farmers Customer Service
6301 Owensmouth Ave. Woodland Hills, CA 91367 |
www.farmers.com/ cmp/s/filealoss? SO=01 |
Foremost | None | 800-274-7865 | None | https://claims. bristolwest.com/ cmp/s/filealoss?SO=04 |
GAINSCO | None | 866-424-6726 | GAINSCO Inc.
P.O. Box 199023 Dallas, Texas 75219-9023 |
www.gainsco.com/ customers/ report-a-claim/ |
GEICO | None | 800-841-3000 | None | www.geico.com/ claims/ |
GMAC | Claims@NGIC.com | 800-468-3466 | None | https://claims. nationalgeneral.com/ report |
Good2Go | Claims@ good2go.com |
800-727-6664 | Good2Go Auto Insurance
P.O. Box 1930 Blue Bell, PA 19422-0479 |
https://mypolicy. good2go.com/ account/login# |
Infinity | customer.service @ipacc.com |
800-334-1661 | Infinity Insurance
200 E. Randolph St., Suite 3300 Chicago, IL 60601 |
www.kemper.com/ claims/report-a- claim |
Kemper | None | 888-253-7834
For California customers: 800-508-5833 (formerly Alliance United) 800-234-3606 (formerly Kemper Specialty California) |
Kemper Claims
P.O. Box 2855 Clinton, IA 52733 |
www.kemper.com/ claims/report -a-claim/report -a-claim-auto |
Lemonade | carclaims@ lemonade.com |
844-733-8666 (for claim emergencies) | None | www.lemonade.com/car |
Liberty Mutual | None | 800-225-2467 | Liberty Life Assurance Company of Boston
100 Liberty Way Dover, NH 03820 |
https:// fileaclaim. libertymutual.com/ |
Mercury | None | 800-503-3724 | Mercury Insurance
1700 Greenbriar Lane Brea, CA 02921 |
www.mercury insurance.com/claims /auto-claim.html |
MetLife — Farmers Auto Insurance | None | 800-435-7764 | Farmers Insurance Customer Service
6301 Owensmouth Ave. Woodland Hills, CA 91367 |
www.farmers.com/ cmp/s/filealoss? SO=01 |
Metromile | None | 888-595-5485 | None | https://claims. metromile.com/ |
Nationwide | None | 800-421-3535 | None | https://claimsselfservice. nationwide.com/ claims/index.html#/ file-claim |
Omega | contactus@ omegaautocare.com |
877-850-0443 | None | www.omegaautocare. com/claims/ |
Plymouth Rock | None | 844-346-1225 | Plymouth Rock Assurance
P.O. Box 55165 Boston, MA 02205 |
https://efnol. plymouthrock.com/#/login |
Progressive | None | 800-776-4737 | None | www.progressive.com/ claims/auto-process/ |
Protect My Car | None | 844-256-4762 | None | https://blog.protectmy car.com/claim- protect-my-car |
Root | None | New claims: 866-980-9431
Existing claims: 866-489-1985 |
Root Insurance Claims Department
80 E. Rich St., Suite 500 Columbus, OH 43215 |
www.joinroot.com/ claims/ |
Safeco | None | 800-332-3226 | None | https://fileaclaim. safeco.com/ |
State Farm | None | 800-732-5246 | None | www.statefarm.com/ claims/file-a-claim |
The General | None | 800-280-1466 | None | www.thegeneral.com/ car-insurance/ basics/claims/ |
Toco | info@ tocowarranty.com |
855-298-8626 | Toco Warranty
8501 Fallbrook Ave., Suite 225 West Hills, CA 91304 |
www.tocowarranty.com/ file-a-claim |
Travelers | None | 800-252-4633 | None | www.travelers.com/ claims/report-claim |
USAA | None | Shortcut mobile number: #8722
210-531-8722 or 800-531-8722 |
USAA
9800 Fredericksburg Road San Antonio, TX 78288 |
www.usaa.com/ inet/wc/auto-insurance -claims |
Read on to learn how to file a claim, step by step.
If you file a claim in a no-fault state, the property damage portion needs to be a third-party claim, meaning it’s with the other party’s insurance provider. Follow these steps:
If you’re involved in an accident, the claims process in at-fault states is a bit complicated compared to no-fault states.
Just how do insurance companies figure out fault in a car accident?
Once you submit your claims, you’ll work with either an insurance adjuster or claims representative, who will assess the damages either in person or through photos. They will also review your notes and the police report. Then, the adjuster will determine fault. However, exactly who will have to pay and how much depends on your state’s negligence laws, as listed below.
Depending on what state you live in and your percentage of fault, you’ll be responsible for all or some of the victim’s compensation. It all depends on your state’s negligence laws, which are either comparative or contributory.
Comparative negligence laws allow for partial fault between both parties, meaning that they can split the costs according to their degrees of fault. Comparative negligence can be further divided into pure and modified comparative negligence.
Contributory negligence means that if the plaintiff (victim) is found to have had any level of negligence, they can’t receive any compensation.
Check out the negligence laws in your state below.
State | Type of negligence laws |
---|---|
Alabama | Contributory |
Alaska | Pure comparative |
Arizona | Pure comparative |
Arkansas | Modified comparative |
California | Pure comparative |
Colorado | Modified comparative |
Connecticut | Modified comparative |
Delaware | Modified comparative |
Washington D.C. | Contributory |
Florida | Pure comparative |
Georgia | Modified comparative |
Hawaii | Modified comparative |
Idaho | Modified comparative |
Illinois | Modified comparative |
Indiana | Modified comparative |
Iowa | Modified comparative |
Kansas | Modified comparative |
Kentucky | Pure comparative |
Louisiana | Pure comparative |
Maine | Modified comparative |
Maryland | Contributory |
Massachusetts | Modified comparative |
Michigan | Modified comparative |
Minnesota | Modified comparative |
Mississippi | Pure comparative |
Missouri | Pure comparative |
Montana | Modified comparative |
Nebraska | Modified comparative |
Nevada | Modified comparative |
New Hampshire | Modified comparative |
New Jersey | Modified comparative |
New Mexico | Pure comparative |
New York | Pure comparative |
North Carolina | Contributory |
North Dakota | Modified comparative |
Ohio | Modified comparative |
Oklahoma | Modified comparative |
Oregon | Modified comparative |
Pennsylvania | Modified comparative |
Rhode Island | Pure comparative |
South Carolina | Modified comparative |
South Dakota | Slight/gross negligence comparative |
Tennessee | Modified comparative |
Texas | Modified comparative |
Utah | Modified comparative |
Vermont | Modified comparative |
Virginia | Contributory |
Washington | Pure comparative |
West Virginia | Modified comparative |
Wisconsin | Modified comparative |
Wyoming | Modified comparative |
South Dakota’s slight/gross negligence comparative laws mean that the victim can only collect damages if their negligence was slightly at fault, like if they were jaywalking when they were hit by a car.5
In some states, the plaintiff must meet a monetary threshold (a dollar amount) and/or a serious injury threshold in order to sue a defendant for car accident damages. Other states don’t have these thresholds.
State | Serious injury threshold | Monetary threshold |
---|---|---|
Washington, D.C. | Substantial permanent disfigurement or scarring
Substantial permanent impairment Substantially total impairment lasting 6 months |
PIP benefit amount |
Florida | Permanent injury
Significant and permanent scarring or disfigurement |
None |
Hawaii | Significant and permanent loss of use of a bodily function or body part
Permanent and serious disfigurement resulting in emotional or mental distress |
PIP benefit amount |
Kansas | Permanent disfigurement
Fracture of weight-bearing compound or bone Comminuted, displaced, or compressed fracture of any bone Permanent injury Permanent loss of a bodily function |
PIP benefit amount |
Kentucky | Permanent disfigurement
Fracture of weight-bearing compound or bone Comminuted, displaced, or compressed fracture of any bone Permanent injury Permanent loss of a bodily function |
$1,000 |
Massachusetts | Permanent and serious disfigurement
Fractured bone Substantial loss of sight or hearing |
$2,000 |
Michigan | Serious impairment of a bodily function
Serious and permanent disfigurement |
None |
Minnesota | 60 days of disability
Permanent injury Permanent disfigurement |
$4,000 |
New Jersey | Dismemberment
Significant scarring or disfigurement Loss of a fetus Displaced fractures Permanent injury other than disfigurement or scarring |
None |
New York | Bone fracture
Significant disfigurement Permanent limitation of use of a body part or organ A significant limitation of a bodily system or function Substantially full disability for 90 days |
None |
North Dakota | Permanent and serious disability
Disfigurement of at least 60 days |
$2,500 |
Pennsylvania | Serious injury | None |
Utah | Permanent disfigurement
Permanent disability Bone fracture |
$3,0006 |
Before you buy car insurance, it’s important to know the minimum coverage your state requires. If you don’t meet this threshold and drive without insurance, you could face financial and legal penalties, including license suspensions, which affect car insurance. [Read our auto insurance guide to find your state’s requirements.]
When it comes to auto insurance laws, liability is the name of the game. To learn more, read our articles on liability coverage and full coverage vs. liability.
While you can’t change your state’s laws, you can arm yourself with the best liability auto insurance. Keep reading for answers to more auto insurance FAQs.
Deciphering your state’s auto insurance laws is no easy feat. To help you, we’ve answered some of the most common questions.
Liability coverage (property damage and bodily injury liability) does not completely cover no-fault insurance. Liability only covers property damage, but those in no-fault states also need medical bills coverage, which is different from bodily injury coverage. While bodily injury liability covers the other party’s injuries, in no-fault states, each party covers their own injuries, which requires medical payments coverage.
Here are the differences between no-fault and full coverage:
Coverages | Full coverage | No fault |
---|---|---|
Bodily injury | Yes | Yes, except in Florida and New Jersey |
Property damage | Yes | Yes |
Medical payments | Yes | Yes |
Collision | Yes | No |
Comprehensive | Yes | No |
If your car is totaled and you only have liability coverage, assuming you’re at fault, you’ll have to pay for a new car out of pocket. That’s because liability coverage only includes bodily injury and property damage coverage, which apply to the other party’s injuries and damages. You would only get your car replaced if you had collision coverage, which is optional in every state.
If you weren’t at fault in the accident and only had liability insurance, you could get a new car reimbursement if the other party has property damage coverage. However, if the other party lacked property damage coverage and you only had liability coverage, you wouldn’t be able to recover your losses. For that, you’d need uninsured motorist coverage as well.
If someone hits you and they have property damage insurance, then liability insurance covers your car. However, if you lack uninsured motorist coverage and get hit by another vehicle with no or insufficient coverage, then liability insurance would not cover your car. For that, you’d need collision coverage and/or uninsured motorist coverage.
What Is the Difference between No-Fault and At-Fault Insurance States? HG.org Legal Resources. (2022).
https://www.hg.org/legal-articles/what-is-the-difference-between-no-fault-and-at-fault-insurance-states-35152
What are no-fault insurance states and what does that mean? Liberty Mutual. (2023, Feb).
https://www.libertymutual.com/insurance-resources/auto/what-are-no-fault-insurance-states
Background on: No-fault auto insurance. Insurance Information Institute. (2018, Nov 6).
https://www.iii.org/article/background-on-no-fault-auto-insurance
2018/2019 Auto Insurance Database Report. National Association of Insurance Commissioners. (2022).
https://content.naic.org/sites/default/files/publication-aut-pb-auto-insurance-database.pdf
Understanding South Dakota’s Slight/Gross Rule. Wilka, Welter, & Ash. (2015, Aug 19).
https://wilkawelterashlaw.com/2015/08/19/understanding-south-dakotas-slightgross-rule/
No Fault Car Insurance: States with Monetary Thresholds. Nolo. (2022).
https://www.nolo.com/legal-encyclopedia/no-fault-car-insurance-states-with-monetary-thresholds.html