Concord Extended Warranty Review and Pricing 2024

When it comes to vehicle purchase, I’m someone who values longevity and reliability above regular updates or the newest features. Unforeseen car repairs have been a major source of stress for me. For some, extended warranties can help offset this stress.

For those who intend to keep one car for as long as possible, car warranties can save you money. They can be purchased once your existing warranty has expired, or while your car is still under warranty.

Who Concord is Best For

• Car owners with used vehicles or vehicles with high mileage: Given that these types of vehicles are more prone to breaking and needing repairs, those who own a second hand car, or a car with high mileage may save money from purchasing an extended warranty policy from Concord. In our roundup of the best extended car warranties, we named Concord the best for people with used cars.
• People who anticipate needing frequent, expensive car repairs: There is no limit to the amount of claims you can make on your policy with Concord, so if you anticipate regular issues with your vehicle, it may be worth investing.
• Those who appreciate additional peace of mind or budgeting in advance: For those like me who appreciate the safety net of additional insurance coverage, an extended warranty can be budgeted for (unlike unexpected car repairs) and provide some finacial assurance. Just remember to check what your insurance already covers to ensure you’re not overpaying.
• Those who fall into Concord’s discount categories: Veterans, teachers, government employees, seniors, and students are all eligible for a discount with Concord.

Who Concord is Not Best For

• People with new vehicles, or who like to update their vehicles regularly: Those who prefer to update their car regularly may find they lose money with an extended warranty policy. Their cars typically require less maintenance, and any damage incurred will likely be covered by their original manufacturer warranty or insurance.
• People who live outside of the US or Canada: As of 2024, Concord is not available to those living outside the US or Canada.

Concord provides coverage for high end luxury cars, as well as second hand cars or cars with higher mileage. It stands out from other warranty companies, like Autopom! that don’t cover luxury cars or cars older than ten model years.

Antique or classic cars, along with vehicles run outside of the US are unfortunately not eligible for coverage under Concord.

Concord advertises selling extended car warranties, yet states in its FAQs the difference between extended car warranties and vehicle service contracts, emphasizing that it offers only the latter.

I initially found Concord’s categorization of their policies confusing. After additional research, I’m satisfied that extended warranties and vehicle service contracts function basically the same way. But, for a policy to be accurately named a warranty, it must be issued by the car manufacturer upon vehicle purchase.

I can’t speak directly to the claims filing process with Concord, but my research indicates a range of customer experiences and satisfaction, with some customers reporting a smooth claims filing process, and others reporting excessive need for documentation to file a claim.

An aspect of Concord’s vehicle service plans that appeals to me is the ability to call Concord directly over the phone at the dealership of your choice, and have it pay then and there. Concord’s website states no paperwork is required to file a claim, and the number of claims you can file is limitless.

Once you’ve presented your Concord Auto Protect policy information to the repair shop, Concord pays over the phone with its company credit card. If applicable, you will be required to pay any deductible. This is typically $100, and charged per repair shop visit instead of per claim, meaning that one deductible may cover multiple claims.

A policy from Concord does not cover airbags, carburetors, or windshields.

Pick Your Plan Through Concord Auto

Concord gives the options of three different coverage plans: Powertrain (Concord’s most basic policy), Advanced, and Premium (its most comprehensive policy).

Your policy will be determined by Concord when you request a quote, and will take into account vehicle information and driving history.

What’s Covered

The table below breaks down exactly what is covered by each Concord plan:

For me, the Powertrain plan would be enough to provide the peace of mind that my older-model, second-hand car—the type of car I favor—would be protected. Those with higher end or luxury cars, however, may find more value in the premium plan which covers more modern features.

An extended service plan through Concord typically runs at around $40 a month—which is cheaper than the national average of $108. Though the exact cost of your plan will vary depending on driving history, and vehicle make, year, model, and mileage, generally you can expect to pay between $1,800 and $4,000 annually for a vehicle service contract from Concord.

Monthly price may also vary based on how many months you commit to in your plan.

The only way to accurately determine your rate is to get a quote from Concord, either by calling or using its online quote tool. I’d always advise comparing your quote from Concord with quotes from other vehicle service contract providers (along with your existing warranty or insurance coverages) to ensure you get the best coverage for your money.

Discounts offered through Concord

I was impressed with the fairly wide-ranging scope of discounts offered by Concord, including:

• AAA (American Automobile Association) or CCC (Civilization Conservation Corps) members.
• Corporate employees
• Nurses and doctors
• Seniors
• Students
• Government employees
• Veterans and military personnel

Many extended warranty companies don’t offer discounts, making this list even more impressive. In addition, Concord offers holiday discounts, like Black Friday, Labor Day, and back-to school sales.

At the time of writing this review (the end of April, and not a holiday that I’m aware of), Concord’s website was advertising a flash sale of up to forty percent.

Concord provides its customers 24/7 live support, via phone, email, or a customer enquiry form listed on Concord’s website.

• Email: info@concordautoprotect.com
• Phone: (888) 399-2811

Better Business Bureau

Concord is not accredited by the BBB, but as of 2024 the company has received an F grade, and 2.75 out of 5 stars, averaged from 118 customer reviews.¹ This is a significant drop from 2022, when Concord was rated a B and 4.4 out of 5 stars from 62 customer reviews.

Unfortunately, as of April, 2024, the BBB issued an alert for Concord due to the number and type of complaints filed against it.

Trust Pilot

Concord is currently rated a total of 1.7 out of 5 stars, based on a total of 369 reviews. By Trustpilots metrics, this puts Concord at a “bad” rating.² Seventy-six percent of these reviews, however, are 5 star reviews—which suggests significant variability in the quality of Concord’s customer service experience.

AM Best

While Concord doesn’t seem to have significant financial issues, it isn’t rated by reputed agency AM Best, which gives me pause about its financial strength.

Unlike some competitors, for example Carshield and Endurance, Concord does not offer a mobile app. Concord customers will need to contact an agent using the 24 hour customer service phone number or 24-hour website chatline.

According to its website, filing claims with Concord does not require paperwork or uploading photographs. Because of this, I would argue a lack of app doesn’t put Concord customers at too much of a disadvantage. For me, reliable customer service is worth more than a comprehensive app.

Still, those who like to be able to monitor their policies using online tools may prefer a provider that allows for in-app policy and claims management.

Concord Auto Protect was founded by Michael Solomon in 2013. As of 2024, Alan Salmon is the CEO of the company, which is headquartered in King of Prussia, Pennsylvania. Concord offers vehicle service contract coverage nationwide, for a range of vehicles.

Concord is a vendor rather than a broker, why is why I chose to compare it with other vendors such as Toco and Endurance.

Both Toco and Endurance fare better than Concord when it comes to third-party customer service ratings. Toco is awarded an A+ by the BBB, and Endurance is awarded an A-. Trustpilot assigns Toco an average rating, and Endurance is rated as excellent.

When it comes to pricing, Concord is on the lower end of the spectrum at $40 monthly.

We review vehicle service contracts by taking the following into consideration:

• Vehicle and Driver Eligibility: No two vehicle service contracts are the same. Each policy caters best to a different driver or car. We consider the mileage, model, make, year, and conditions of covered vehicles, as well as driving history.
• Buying Process and Claims: We consider the different approaches companies have to purchasing and claims handling, and evaluate the pros and cons of each. We are customers ourselves, and recognize that each of us have different priorities when it comes to buying and claims handling.
• Pricing: Typically, vehicle service contract companies limit the pricing information they provide on line. To thoroughly review these companies, we consider average industry costs for policies.
• Third-Party Ratings on Customer Service: We acknowledge the importance of communication and customer service in the insurance industry. We evaluate data from trusted third-party reviewers, including Trustpilot and the Better Business Bureau, to determine the customer service experience offered by a company.
• Mobile App: Many companies offer services through apps available from Google Play and the Apple store. We review these apps for ease of use, and services offered.
• Extras: Some companies we review offer perks such as promotions, discounts, or rewards programs. We take any of these into account when writing our reviews to ensure they are comprehensive and paint a fair and accurate picture.