About Progressive

progressive

About Progressive

Since our beginning in 1937, the Progressive Group of Insurance Companies has been an innovator. We've grown into new markets and pioneered new ways to meet consumers' needs, including offering competitive rates and initiating 24-hour, in-person and online services. As a result, we are one of the largest U.S. private passenger auto insurance groups, with annual premiums over $16 billion.

The common shares of the Progressive Corporation are publicly traded at NYSE: PGR.

Customer Service

The Progressive Group of Insurance Companies makes it easy to understand, buy, and use auto insurance. Progressive offers choices so you can reach us whenever, wherever, and however it’s most convenient—online at www.progressive.com, by phone at 1-800-PROGRESSIVE, on a mobile device or in-person with a local agent.

Claim Handling

An accident can be a traumatic time, and our goal is to settle claims fairly, accurately and quickly so our customers can get back on the road as soon as possible. We work with you throughout the entire claims process — from initial response through final resolution — to provide fast, caring service and to settle your claim.

You decide what repair process to use, and we'll assist you along the way. You have a choice in how you want your car repaired. You can bring your car to your favorite auto repair shop. You can also choose a shop in our network or our concierge level of claims service, available through our Service Centers. With either option, you'll get:

  • Convenience — Priority status at our network repair shops. And, with our concierge level of claims service, you'll save time and effort by having us manage the entire repair process. We use an online system with real-time updates to electronically monitor every vehicle that's taken to a repair shop in our network, and we give you progress updates on the repairs so you can spend time doing other things.
  • Speed — We work to minimize the repair time, which means a quicker reunion with your car.
  • Quality — We select repair shops in our network based on factors including the quality of repairs. Guaranteed repairs for as long as you own or lease your vehicle.

At Progressive’s Service Centers we make the repair process easy for you and guarantee the work. Currently we have Service Centers in more than 54 locations countrywide, and simply put, we make having a claim easy by taking much of the burden and hassle of having a claim off our customer’s shoulders by taking full responsibility for managing the entire vehicle repair process of handling a claim from beginning to end.

We also use Immediate Response®Vehicles(IRVs) — white SUVs with the Progressive logo on the side — to give your car insurance claim a head start. IRVs transport our claims professionals wherever you need them: to repair shops, tow yards, your house or your work to help resolve your auto insurance or other claim quickly and accurately.

Policyholders can also log in to our online service site at any time to check the status of your claim, view claim payment history and damage estimates, and e-mail your claims representative.

Financial Strength

A+ (Superior) for The Progressive Corporation and its subsidiaries.

Discounts and Savings

Progressive also offers competitive rates and various discounts depending on the state in which your insurance policy is written. Rest assured, you’re getting a low price that includes the discounts that apply to you.

Here's a sample of the auto insurance discounts that might be included with your Progressive quote, along with other potential savings opportunities:

  • Accident Forgiveness, Homeowners, Multi Car Insurance, Snapshot®, Pay in Full, Paperless Savings and Dozens of Other Discounts

* Insurance discounts not available in all states/situations. Other restrictions may apply in some situations.

Other Features and Benefits

Progressive provides insurance for personal and commercial autos and trucks, motorcycles, boats, recreational vehicles and homes.

Progressive also offers little extras and convenience to make your life easier, like:

  • Free policy reviews. Plus, we apply new discounts whenever you become eligible.
  • Loyalty Rewards, like accident forgiveness, starting from day one.
  • Convenient, free glass repairs. You can choose to have your windshield fixed at work, at home or at a shop.
  • Guaranteed repairs. After you report a claim, you can have us handle everything at a Progressive Service Center or bring your car to a network shop; either way, you’ll get guaranteed repairs. Or you can go to the body shop you’ve always trusted.
  • Flexible payments. Choose, and change, the due date for your auto insurance payments to suit your schedule.

Website and Contact Information

www.progressive.com or 800-PROGRESSIVE

MONDAY-FRIDAY
8AM - 11PM EST
SATURDAY
8AM - 7PM EST